• How can I confirm that you have received my reservation?
    After completing and sending us your order form, you will get an automatic receipt e-mail containing your order number. Within 15 minutes, you will receive Accommodation confirmation. The Accommodation confirmation serves you as a voucher so please do not forget to print it out and take it with you as it contains all the vital details (address of your hotel, contact phone numbers and other instructions). In case that you requested in your order form any special requests – ie. extra bed, non smoking room, parking etc, please always double check with the hotel directly that they noted your request and are able to arrange it for you.
  • Up to what age are they considered children?
    1 year to 12years old are considered children according to the Shartell hotel accomodation policy
  • Do you have any discount code?
    Shartell Hotels is a market sensitive business and understand the current economic realities in Nigeria. We have set a moderate price point to accommodate these realities. Yes, we do have discount codes for special accommodation requirements. This can be discussed with our hotel staff while making reservations.
  • How can I get in touch with my hotel?
    You can reach us through our website contact details, or via hotel contact number and Email Address. If you wish to make a booking, please fill in the order form on our website.
  • On the last day, can I leave the room later?
    At Shartell hotel we have a hotel check out policy, which is, guests are to check out on or before 12pm noon.
  • Can I cancel my reservation?
    Each room has it's own cancellation policy and for this information always check the room conditions. Generally, your reservation can be canceled or changed few days before your arrival. However, there are some exceptions. For example "Non Refundable“ or "Special conditions“ rooms. You can check the room policy if you click on the room type.